The front desk said they would send the maintenance person shortly. Afraid it would start a fire I turned the unit off and called the front desk because the smell of smoke was filling the room. The room was fairly cold and I wanted to take a shower I turned on the heat to alleviate the chill and the unit started to smoke and the smoke detector sounded. I went to my room which was dated but clean. The other lady made a call and was given instructions on how to pull it up and it was then resolved after waiting 20 mins. She said well you are not in the system and looked at the other receptionist and said I'm going on break. I proceeded to show her my confirmation number and email, I also showed her my online banking where I had the charge pending on my account. She stated that I was not in the system and that they were fully booked. When I arrived the person at the front desk could not initially find my reservation even though I had checked in with the app. Front desk, airport shuttle drivers, housekeeping are still very friendly. The food service/restaurant at this hotel should go back to the way it was prior to COVID and bring back the friendly wait staff. We have recommended this hotel to friends due to the proximity to the airport, the free parking, the friendly staff and the many selections for dinner and breakfast. The restaurant looks more like a cafeteria now. The waitress acted as if she was doing everyone a great favor being there. The night we stayed there the three items we ordered from the menu were not available. We used to have dinner in the lounge or restaurant and the breakfast, buffet or order from menu, in the morning. Sure there is traffic and airport noise, we just turn the fan on at night to block out those sounds. The hotel has undergone yet another remodel. 'Park & fly' provided at this Holiday Inn is a good deal. It is just much more relaxing not to have to deal with traffic early in the morning. We have always stayed here the night before an early morning flight. The Cosmopolitan of Las Vegas, Autograph Collection.Hilton Tulum Riviera Maya All-Inclusive Resort.Secrets Puerto Los Cabos Golf & Spa Resort.Hotels near South Mountain Community College.Hotels near University of Advancing Technology.Hotels near ITT Technical Institute - Tempe Campus.Hotels near Southwest College of Naturopathic Medicine. Hotels near Southwest Institute of Healing Arts.Hotels near Sessions College for Professional Design.Hotels near Rio Salado College Tempe, AZ.Hotels near Maricopa Community Colleges.Hotels near Escape Campervans (Phoenix).Hotels near Sky Harbor Centurion Lounge.Holiday Inn & Suites Phoenix Airport Gym.Holiday Inn & Suites Phoenix Airport Pool.Holiday Inn & Suites Phoenix Airport Rooms.Holiday Inn & Suites Phoenix Airport Features.Hotels near Holiday Inn & Suites Phoenix Airport.
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